Checking withdrawal status

Our contractors expect to receive funds in their bank accounts as quickly as possible, and as a payroll service, we aim to support that expectation efficiently. However, in some cases, withdrawals may be delayed due to currency control regulations in certain countries, which require manual review of international transfers.

In this article, we'll explain how to track a withdrawal sent from the Stape platform to your bank account.

Currently, only USD transfers can be tracked. Although we cannot provide a full step-by-step tracking solution, we recommend using a useful tool that allows you to check the status of your transfer.

To track your transfer, you'll need two things:

• UETR

• Access to the Deutsche Bank website and its tracking feature (no sign up required)

What is UETR?

• UETR is a unique code used to identify an outgoing money transfer within the SWIFT system. It helps the recipient of the funds track their transaction at all stages, in all banks and financial institutions.

Here is an example of what a UETR might look like:

43cb2c74-9712-43d4-aa84-7e4567358c12

Where can I find the UETR for my payout?

• Currently, you can obtain the UETR for your transfer by contacting our Support team at [email protected].

Once you obtain the UETR for your transfer, copy it and navigate to the Deutsche Bank website. Scroll down to the Payment Status Search section. Paste your UETR into the Unique End-to-End Transaction Reference field and press the Search button.

Entering your UETR

The Payment Status page will open, and it will display information about the status of your transfer.

Example of a payment that is still in progress

If your Payment Status page looks like this, it means that the transaction is still in progress.

An example of a rejected transaction

A transaction can be rejected for various reasons. The most common one is compliance — in other words, the bank’s internal policies regarding certain types of transfers. Banks may refuse to process a payment if it doesn’t meet their compliance requirements.

We strongly recommend keeping accounts with multiple banks as this can help avoid unnecessary delays.

A payout completed successfully

This status means that the funds have been successfully transferred to the recipient’s account.

If you have any questions regarding your transfers, feel free to contact our Support team — we’ll be happy to help. Our email is [email protected]